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Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 18 The intention of this regulation is to make sure that providers deploy enough suitably qualified, competent and experienced staff to enable them to meet all other regulatory requirements described in this part of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. To meet the regulation, providers must provide sufficient numbers of suitably qualified, competent, skilled and experienced staff to meet the needs of the people using the service at all times and the other regulatory requirements set out in this part of the above regulations.
Staff must receive the support, training, professional development, supervision and appraisals that are necessary for them to carry out their role and responsibilities. They should be supported to obtain further qualifications and provide evidence, where required, to the appropriate regulator to show that they meet the professional standards needed to continue to practise. CQC cannot prosecute for a breach of this regulation or any of its parts, but we can take. See the for more detail.
CQC must refuse registration if providers cannot satisfy us that they can and will continue to comply with this regulation. 18.—.
Sufficient numbers of suitably qualified, competent, skilled and experienced persons must be deployed in order to meet the requirements of this Part. Component of the regulation Providers must have regard to the following guidance 18(1) Sufficient numbers of suitably qualified, competent, skilled and experienced persons must be deployed in order to meet the requirements of this Part. Providers must deploy sufficient numbers of suitably qualified, competent, skilled and experienced staff to make sure that they can meet people's care and treatment needs and therefore meet the requirements of Section 2 of these regulations (the fundamental standards). Providers should have a systematic approach to determine the number of staff and range of skills required in order to meet the needs of people using the service and keep them safe at all times. The approach they use must reflect current legislation and guidance where it is available.
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In determining the number of staff and range of skills required to meet people's needs, they should consider the different levels of skills and competence required to meet those needs, the registered professional and support workers needed, supervision needs and leadership requirements. Staffing levels and skill mix must be reviewed continuously and adapted to respond to the changing needs and circumstances of people using the service. There should be procedures to follow in an emergency that make sure sufficient and suitable people are deployed to cover both the emergency and the routine work of the service.
18(2) Persons employed by the service provider in the provision of a regulated activity must— 18(2)(a ) receive such appropriate support, training, professional development, supervision and appraisal as is necessary to enable them to carry out the duties they are employed to perform,. Providers must ensure that they have an induction programme that prepares staff for their role. It is expected that providers that employ healthcare assistants and social care support workers should follow the Care Certificate standards to make sure new staff are supported, skilled and assessed as competent to carry out their roles. Training, learning and development needs of individual staff members must be carried out at the start of employment and reviewed at appropriate intervals during the course of employment. Staff must be supported to undertake training, learning and development to enable them to fulfil the requirements of their role.
Where appropriate, staff must be supervised until they can demonstrate required/acceptable levels of competence to carry out their role unsupervised. Staff should receive appropriate ongoing or periodic supervision in their role to make sure competence is maintained. Staff should be supported to make sure they are can participate in:. Statutory training. Other mandatory training, as defined by the provider for their role.
Any additional training identified as necessary to carry out regulated activities as part of their job duties and, in particular, to maintain necessary skills to meet the needs of the people they care for and support. Other learning and development opportunities required to enable them to fulfil their role. This includes first aid training for people working in the adult social care sector. All learning and development and required training completed should be monitored and appropriate action taken quickly when training requirements are not being met. Staff should receive regular appraisal of their performance in their role from an appropriately skilled and experienced person and any training, learning and development needs should be identified, planned for and supported.
Health, social and other care professionals must have access to clinical or professional supervision as required, in line with the requirements of the relevant professional regulator. 18(2)(b) be enabled where appropriate to obtain further qualifications appropriate to the work they perform, and. Providers must support staff to obtain appropriate further qualifications that would enable them to continue to perform their role. Providers must not act in a way that prevents or limits staff from obtaining further qualifications that are appropriate to their role. 18(2)(c) where such persons are health care professionals, social workers or other professionals registered with a health care or social care regulator, be enabled to provide evidence to the regulator in question demonstrating, where it is possible to do so, that they continue to meet the professional standards which are a condition of their ability to practise or a requirement of their role. Where registration with a professional body is a requirement of the role, providers must make sure that staff are able to meet the requirements of the relevant professional regulator throughout their employment, such as requirements for continuing professional development. Staff should be supported to join Accredited Voluntary Registers if they wish.
Providers must have appropriate systems in place to support this, such as revalidation and meeting codes of practice. Providers must not act in a way that prevents, limits or would result in staff not meeting requirements required by professional regulators.
———- Video script: This short video has been designed to provide receptionists and administrators with an overview of the GDPR and what it means in general practice. GDPR stands for General Data Protection Regulation, which came into effect on 25 th May 2018 and has been applicable as law in the UK since this date. The GDPR was introduced to harmonise data privacy laws throughout the EU, giving individuals or ‘data subjects’ (as they’re referred to in the regulation) more rights when it comes to the processing of their personal data. For more detailed information about the regulation, have a look at the Information Commissioner’s Office website: So what does the regulation mean to you as a receptionist? Well, you’ve probably had countless emails about the GDPR and so have your patients! But it’s your patients who may want to know more, so you should be prepared. We’ll start by taking a look at some of the terminology used in the regulation.
We’ll begin with ‘data controllers’; this will be your practice (unless the partners decide to nominate an individual). As a controller, the practice has a duty to ensure that personal data at your practice is processed appropriately, and the practice should be able to demonstrate compliance with the regulation. Next, there are ‘data processors’; these are individuals (or organisations) who are responsible for the processing of personal data on behalf of data controllers.
So, in general practice, that’s anyone who processes an individual’s personal data. As a processor you have legal obligations, such as maintaining records of personal data and the associated processing activities. You’ll be legally liable if you’re responsible for a data breach. But don’t worry, because if you’ve been compliant with the Data Protection Act, the Caldicott Principles and other legislation, then there isn’t a lot that’s changed. But if you want to learn more, take a look at Article 5 of the GDPR, which explains processing activities in much more detail. What do we mean by the term ‘personal data’?
Personal data is any information that relates to the data subject; this can be name, address, telephone number, patient ID, etc., and when we talk about ‘processing’ we mean any action performed on personal data regardless of whether it’s an automated or manual process. Personal data must be: processed lawfully, fairly and transparently; collected only for specific legitimate purposes; adequate, relevant and limited to what is necessary; accurate and up to date, stored only for as long as necessary, and those involved with data must ensure appropriate security, integrity and confidentiality. By doing this, your practice will be demonstrating compliance with the data protection principles set out in the GDPR. If we turn our focus to the patient, do your patients know how the GDPR affects them, what their rights are, and the changes that have been made to accessing their data? They have a right to know how it’s being processed, to ensure it’s being processed lawfully and fairly. Well, if someone had your data, you’d want to know that too, right? If patients are uncertain, they could look at your practice privacy notice, which should have been updated to become GDPR compliant.
What does that mean? Okay, to be compliant, your practice privacy notice must be: concise, transparent, intelligible and easily accessible, and written in clear and plain language, particularly if addressed to a child.
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